Frequently Asked Questions

PAYMENT

What forms of payment do you accept?

We accept payment using PayPal, Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express, and Discover. Simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with a regular credit card.

SHIPPING

Where do you ship?

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

How do you ship?

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

What is the pricing!

Shipping cost depends on your exact location and shipping method.
Pricing will depend on the country in which you reside, the shipping method, and the number of items that you are purchasing. Exact pricing can be found by clicking “Add To Cart” and entering your address before completing the check-out process.

How long will my order take to be delivered

Shipping to USA, Canada:

Order processing: 2-3 Days

Standard Shipping: 10-20 Days

Note: The items you ordered will reach you within 25 days for Standard Shipping

Shipping to Worldwide:

Order processing: 2-3 Days

Standard Shipping: 15-30 Days

Note: The items you ordered will reach you within 35 days for Standard Shipping

How can I check if my order has been shipped?

As soon as your order is shipped, you will receive an email with your tracking number. This email will also include a link to our carrier’s website where you will be able to track your package.

ORDER TRACKING

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

When will my tracking information appear

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

Why I can’t track my order?

Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

ORDER MODIFY

I just noticed that I chose the wrong item by mistake, can you swap my product?

What shoud I do if I provided you a wrong shipping address?

Please, contact us with at least one of the following information:
– Order ID
– Your email address (the one you used to place the order)

Use the contact details we provided below:
Email: support@sneakerally.com

SHIPPING PROBLEMS

Why the tracking show “returned to sender”

It was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.

CONDITION OF GOODS

What if I received a Defective/Damaged item?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

You can absolutely return the item if it’s our fault or the shipping company.

MORE QUESTIONS

Ask your questions

Email: support@sneakerally.com

Thank you!